+++ Focus on e-commerce and general cargo imports +++

Air cargo IT company allivate has signed Lufthansa Cargo as a new customer for its FAIR@Link platform. The cargo airline will use the FRA-OS module to further digitalize and accelerate import customs processes at Frankfurt Airport. Initially, FRA-OS will be deployed for those parts of Lufthansa Cargo's e-commerce and general cargo business that are delivered via the Neutral Cargo Transfer Point (NFÜP).

FRA-OS is a module of FAIR@Link, the neutral platform for digital air cargo processes at Frankfurt Airport. The module supports the customs-compliant handling of consolidated import shipments by bringing together all relevant customs information in one place, enabling customs procedures to be initiated partly automatically. In addition, shipment status information provides complete end-to-end traceability on the ground. For Lufthansa Cargo, the key benefit is the option of deferred customs presentation.

Under normal circumstances, customs presentation must be carried out by the handling agent immediately after an aircraft lands. With FRA-OS, however, authorized participants can arrange for goods to be presented to customs at a later point in time by freight forwarders operating customs-bonded warehouses at the airport. "This is made possible through continuous shipment tracking from the aircraft to the bonded warehouse. Thanks to this transparency, customs authorities allow customs presentation to take place anywhere within the customs area of Frankfurt Airport," explains Matthias Hupka, Managing Director of allivate.

For Lufthansa Cargo, participation in FRA-OS means that eligible shipments can take a more direct route through the import process. Import cargo is transferred directly from the apron via the Neutral Cargo Transfer Point (NFÜP) – a fast transfer and handling facility for air cargo shipments – to the freight forwarders. This eliminates one processing step: previously, these shipments first had to undergo customs clearance in Lufthansa Cargo's handling warehouse before they could be released.

"Thanks to the option of deferred customs presentation, we are able to hand over cargo to freight forwarders significantly earlier. Especially for time-sensitive e-commerce logistics, faster processes create tangible benefits for our customers," says Tobias Braun, Project Manager at Lufthansa Cargo.

By joining FAIR@Link, Lufthansa Cargo also helps allivate expand the geographical coverage of the FRA-OS module at Frankfurt Airport. In CargoCity South, around 90 percent of the handling agents and freight forwarders already participate in the neutral platform.

The integration of Lufthansa Cargo marks another important milestone in the ongoing digitalization of import processes at Frankfurt Airport. The more stakeholders participate at the platform, the greater the opportunities to standardize customs procedures, reduce interfaces and accelerate cargo flows across the airport.

About allivate GmbH
Founded in 2024, allivate GmbH is a joint venture between Fraport AG and DAKOSY AG, with each company holding a 50 percent stake. allivate focuses on the digitalization and automation of air cargo processes. At the heart of the joint venture is the operation, expansion and continuous development of the FAIR@Link Cargo Community System, which enables more than 1,100 companies to manage innovative, reliable and secure air cargo processes. Combining extensive expertise in airport and cargo handling with leading IT know-how, allivate delivers tailored digital solutions while advancing process standards across the entire supply chain. (https://allivate.aero)

About Lufthansa Cargo AG
Lufthansa Cargo is one of the world's leading cargo airlines and part of the Lufthansa Group, Europe's largest airline group. Through its five cargo hubs in Frankfurt, Munich, Brussels, Vienna and Rome, the air freight specialist transports an average of 2,500 tonnes of cargo per day. This is supported by a strong and reliable airport-to-airport network covering around 350 destinations in more than 100 countries. Lufthansa Cargo markets the cargo capacities of passenger aircraft operated by Lufthansa Airlines, Austrian Airlines, Brussels Airlines, Discover Airlines, ITA Airways, Lufthansa City Airlines and SunExpress, as well as its own fleet of 18 Boeing 777 freighters and four Airbus A321 freighters. In addition, around 300 trucks operate every day under a Lufthansa Cargo flight number.
Together with its subsidiaries, Lufthansa Cargo provides customized, fast and efficient logistics solutions across the entire supply chain. In line with its mission, "Enabling Global Business," the company connects markets and trading partners around the world. Innovative technologies and investments in sustainability play a central role in its strategy. Alongside a modern fleet and the use of Sustainable Aviation Fuel (SAF), Lufthansa Cargo continuously optimizes its flight operations.
In 2025, the company generated EUR 3.40 billion in revenue and achieved 9.10 billion revenue freight tonne-kilometres (RFTKs). Lufthansa Cargo currently employs around 4,300 people worldwide.