A single solution for three countries

With the introduction of DAKOSY's customs software ZODIAK GE, TISA can now handle the formalities for all three countries using a single interface. "The ability to handle customs processing in all three countries with a single software solution immediately appealed to us. With ZODIAK GE, we can generate import documentation for Germany or Austria from an export process leaving Switzerland and vice versa. This is an enormous reduction in workload, saves valuable time and eliminates a frequent source of errors," confirms Stephanie Erbsmehl, Head of Customs Processes at TISA. The task was to propose potential software providers for the replacement of the Swiss customs solution and to guide the selection process. The final choice of ZODIAK GE combined with the replacement of the three formerly-used customs software products was made quickly. "For us, flexibility, quality and tailor-made customer services are of the highest priority. We can only achieve this with well-trained and committed employees and an exceptional IT infrastructure which combines high potential for automation. DAKOSY has a very good reputation as a software company, ZODIAK GE perfectly meets our specific needs and we immediately had good working chemistry as well," explain the TISA decision makers Dr. Michela Adami (CEO) and Markus Schrott (COO) about their decision in favor of ZODIAK GE.

The rollout for ZODIAK GE Austria took place quite recently, on March 6, 2023. TISA wanted comprehensive, specially customized developments, as the logistics provider was already using highly-automated processes in this country also for interactions with their customers.

For Markus Schrott, the fact that it was only possible to start with customs imports to Austria on the deadline date represents a satisfactory interim solution. He explains: "Our traditional bread-and-butter is border transactions with Austria, including customs clearance. We have long-term partnerships with many customers and there are very high demands in terms of speed, transparency and flexibility, which must be reflected in the software. We’re glad that we can now use ZODIAK GE for imports and are confident that the rollout will soon be successfully completed." Michaela Adami-Schrott supplements: "The partnership between DAKOSY and TISA feels really solid. It's not only the software that impresses us, but also the DAKOSY team, their support and expertise as well as their commitment to the software implementation in the three countries. We have seen that DAKOSY shares our company’s same philosophy, based on the three pillars of customer service, quality and flexibility. So we’re happy to share our Austria-specific customs know-how with DAKOSY and, in return, benefit from a solution tailored to our needs."